Effective Date: 22/11/2024
Thank you for shopping with HÓM Skincare. We are committed to providing high-quality skincare products. Please read our policy carefully to understand our process and procedures regarding refunds, returns, and exchanges.
Damaged Products
We will accept returns and exchanges only if the product(s) are damaged upon receipt or if the wrong item was delivered.
If you receive a damaged product, please notify us within 7 days of delivery by contacting our customer service team at admin@homskincare.co.za
You will be required to provide photographic evidence of the damage.
Return Process
To initiate a return for damaged products, please follow these steps:
- Email our customer service team with your order number and a description of the damage.
- Provide photographic evidence of the damaged product.
- Our team will review your request and provide feedback. Please allow 3-7 business days for this.
Exchanges
Exchanges will be processed only for damaged products or incorrect items received.
If you wish to exchange a damaged product, please follow the return process outlined above.
Refunds or Exchanges for Change of Mind
Please note that we do not accept refunds or exchanges for products that are not damaged or incorrect due to a change of mind.
Once a product has been purchased, it is considered final sale.
Adverse Reactions
HÓM Skincare shall not be held liable for any adverse reactions resulting from the use of our products.
We encourage customers to patch test before using any new product and to consult with a medical professional if they have specific skin concerns/conditions.
Contact Us
For any inquiries regarding our Refunds, Returns, and Exchange Policy, please contact our customer service team at admin@homskincare.co.za
Compliance with South African Regulations
This policy is in accordance with the Consumer Protection Act of South Africa and the relevant health and beauty regulations.
Thank you for choosing HÓM Skincare. We appreciate your understanding and support!
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